Frequently Asked Questions
Everything you need to know about our products and services.
We deliver directly to your hotel reception within 24 hours, depending on the time slot you choose (7 a.m. or 7 p.m.).
We also offer express delivery, with your order delivered within 1 hour.
You can pay by card (Visa, Mastercard, American Express) through our secure payment system. Cash on delivery is also available.
All banking data is secured and encrypted. No payment data is stored on our servers.
If you are not entirely satisfied with your purchase, you have 14 days after delivery to contact us so that we can arrange an exchange or a refund.
The product must be returned in its original condition to be accepted.
After placing your order, you will receive a confirmation email with all its details.
Our team will then contact you by phone or WhatsApp to confirm the delivery time and keep you informed of your order’s progress.
If you are not there when we deliver, your order can be handed directly to your hotel reception. Our team can also contact you by phone or WhatsApp to let you know about the delivery.
Our customer service can be reached by phone or by email at: contact@souvenirexpress.ma